chinkee21

Did you try emailing w/ a different email address? Gmail is a good choice. Or instead of a web-based email addy, why not try your email addy from your ISP, if you haven't already? I emailed them from another account, gmail, they did reply already

That is definitely unusual! Do you have Facebook? If so, then maybe trying to message them via the Lab's Facebook account? I'm so sorry this is happening to you! I just checked email and saw a reply from them!

I have emailed them a couple more times & no reply, I wonder if they are getting them at all...

That seems very strange! I email the Lab often (I am a pain in the butt, constantly asking for combined shipping) and they generally get back to me same or next day. I feel like if they haven't answered, it's because they didn't get your email. My last email to them was Jan 28, and I received a response that day. Maybe it is an email issue? Have you emailed the Lab before and gotten a response? Yes, I have. I got their address right, right?

I've emailed them at answers@blackphoenixalchemylab.com once on the 5th & another on the 10th, both have gone unanswered

Ok, I have a situation here, I just placed a large order, large enough to have it shipped for free, now I discovered that a bottle I've been wanting to order is now back in stock, do you think I can order that one and request a refund for shipping on that bottle from the labbies? Of course, I would tell them to combine the 2 orders....

Ok, why hasn't anyone mentioned about this? Ava smells like The Girl on me! Is my nose broken? Not sure if this is helpful or not, but to those hoping to try or looking for The Girl, this could be a great alternative.

Sigh...I have fallen in love with my tiny sample of Violette Market's Sugar Shock and now I don't know where I may find some more, perhaps Bpal makes something similar? The notes are Strawberry Marshmallow Fluff,Vanilla Cream, Lavender Puff Pastry, and Sweet Sage Cookies. Any suggestions, ladies?

Have you tried straight-up Alice? It may be something in that blend. The notes for Alice say "Curiouser and curiouser. Milk and honey with rose, carnation and bergamot." I will try just Alice alone....it's been a long while since I last wore it....

Ok, this is strange, I think I may be allergic to something in Alice in the Pumpkin Patch...every time I have it on I keep sneezing...strange because I never had this reaction to any of my other pumpkin blends....

Such an amazingly beautiful yet simple scent. The perfect blend of rose and white amber, it is pure Stays close to the skin, zz nailed it on the head on this one, I also get the creamy aspect and I love it! I wish I can bathe in it.

In the Bottle: Crystalline boozey goodness! Wet on skin: Leather & tobacco. I am in love! Dry down: I can smell the tonka now, but there is that coconutty feel to it, not sure what that is? Verdict: I will need 43753859798 backups.

I've had a bottle morph into something I didn't want to wear. I bought White Rabbit fresh from the lab. After about a year (stored in a box, no light or heat), it smelled like single note pepper. I frimped it to someone who said it smelled fine. So I'm not sure if it went bad, or if something started to amp on my skin. Either way, my conclusion is that not every scent I buy will last for years and years. So... I wear it like there's no tomorrow, if it's something I really like. I am a slatherer too! With any oil really, whether it's a fave or not. But with the amount of oils I have, I'm not even making a tiny dent in my collection. I really ought to stop buying...but it's so hard!

Mokiefraggle & Wren12, thank you for your thoughts! I am glad to hear this. 1 less thing to worry about, seeing as I hoard Bpal like there is no tomorrow.

Corrupt Chancellor too!