answers@blackphoenixalchemylab.com
I responded back to the last e-mail I got from them (few months ago) and got that address.
I emailed last week, when I hadn't gotten a response up 'til yesterday I emailed again, Sara emailed back almost right away, my first email (from my office) had been labled as spam. She had to dig it out. Maybe that happened to you?
erin