Jump to content
Post-Update: Forum Issues Read more... ×
BPAL Madness!

Snow White

Members
  • Content Count

    179
  • Joined

  • Last visited

Everything posted by Snow White

  1. Peeps, Pleeeease when you email me with "Where is my order?" Qs I need more info than your first name. Please include any kind of information you have. If CCnow order, an order # would be very nice, if paypal order, the date you paypaled, your full name and the email address you used when paypaling. I can not answer your Q if I don't have anything to work with And if it's a back and forth interaction, please leave the text in there so when I read your reply I can scroll down for reference so I know what you are taling about. I'd really appreciated it. Nella
  2. Hello my International Peeps Ok can't do a shipping calculator but this should work. 1 item = 1 5ml 1 item = 1 10 ml 1 item = 1 set of imps (6 imps) If it's 4 items or less, these are the flat rates: $7 Canada $9 most of Western Europe $10 to Australia If it's 5 items or more = 2 dollars extra to each flat rate. If 10 items or more, $4 dollars extra to each flat rate. For example: 3x5mls + 3 set of imps = 6 items = $9 dollars to Canada, $11 to UK, $12 to Australia Another example: 5x5mls + 6 sets of imps = 11 items = $ 11 to Canada, $13 to UK, $14 to Australia Hope this helps. Let me know if it's clear. Thanks Nella Please see this post for more current information, and as always use common sense w/r/t looking for the newest information possible! The linked post is pinned in Announcements and still current as of today, 3/31/2008.
  3. Snow White

    Who do I email with questions? BPAL/BPTP contact info

    Beth posted a customer service notice in the Announcement section. But as you may already know Ted aka Puddin is doing the emails now. And I must say you will be very glad he is. I can't imagine somebody else doing it. Thank you Ted Nella
  4. Snow White

    F54 is SOLD OUT!!!

    We are officially out of F54. Thank you for your participation. Those of you who have not yet remitted payment, please do so in the next 48 hours, or your bottle will be given to those on the waiting list.
  5. Snow White

    Cut and paste problems with Paypal

    Apparently you can't use any symbols at all - commas, apostrophes, dashes, etc.
  6. Hello my Peeps, Just so you know paypal does not let anyone cut and paste your order in the notes field. They do allow for you to type out your order in the notes/comment section. So for your convenience and to avoid any delays and confusion on your order please TYPE in your order list in the notes/comment section of paypal. Please follow the example given in 'when placing an order'. Thank you
  7. Snow White

    Have you PMed me?

    Hey you guys, I've been getting a lot of PMs lately with order/info Qs. Please do not PM me with order Qs or any customer service related info or questions...I do not read those. I read the friendly personal ones You can email me with customer service Qs as stated before at: answers at blackphoenixalchemylab dot com Thank you Nella
  8. Snow White

    Internationals shipped

    Helly my International Peeps The following shipped today: VICTORIA, BRITISH COLUMBIA V8V 2V9 CANADA EAST MELBOURNE, VICTORIA 8002 AUSTRALIA EDMONTON, ALBERTA T5R 1B5 CANADA SAN SEBASTIAN, GUIPUZCOA/GIPUZKOA 20001 SPAIN TORONTO, ON M9N 3R7 CANADA CMR 442 BOX 481 APO, AE 09042 USA FLORDON, NORWICH NR15 1QP UNITED KINGDOM REGINA, SASKATCHEWAN S4S 6P5 CANADA BRISTOL, AVON BS8 3BU UNITED KINGDOM NEWBURGH, CUPAR, FIFE KY14 6HJ UNITED KINGDOM SINGAPORE, SINGAPORE 750421 SINGAPORE WELLAND, ONTARIO L3C 2S2 CANADA ORRELL PARK, LIVERPOOL L9 3BD UNITED KINGDOM APO, AP 96319-0062 USA SEAL HOLLOW ROAD SEVENOAKS, KENT, ENGLAND TN13 3SF NETHERLANDS 56000 METZ FRANCE
  9. Snow White

    When inquiring about your order...

    updated
  10. Hello my peeps! When inquiring about your order include as much details as possible. The more details we have, the faster we can look up your order. Every email you sent I need your: - full name - paypal or ccnow? - order # (if ccnow) - email address used (if paypal) - date you ordered Thank you Nella
  11. Hello my Internationals Peeps! The following orders will ship tomorrow: NORWICH, NORFOLK NR2 3AA UNITED KINGDOM 00100 HELSINKI FINLAND CORNWALL, ONTARIO K6H 3M4 CANADA CALGARY, ALBERTA T3E 3G6 CANADA BRISBANE, QUEENSLAND 4153 AUSTRALIA YEOVIL, SOMERSET BA21 4QP UNITED KINGDOM HACHIOUJI-SHI, TOKYO 193-0824 JAPAN ORRELL PARK, LIVERPOOL L9 3BD UNITED KINGDOM AMERSHAM, BUCKINGHAMSHIRE HP7 9JA UNITED KINGDOM NORTH VANCOUVER BRITISH COLUMBIA V7M 1K5 CANADA MILTON KEYNES, BUCKINGHAMSHIRE MK8 OAU UNITED KINGDOM CRYSTAL PALACE, LONDON SE19 3RY UNITED KINGDOM VANCOUVER, BRITISH COLUMBIA V6J 2G8 CANADA DOLLARD-DES-ORMEAUX QUEBEC H9A 3J3 CANADA VANCOUVER, BRITISH COLUMBIA V6P 5P7 CANADA TORONTO, ON M4H 1L6 CANADA BURLINGTON ON L7M 2W5 CANADA ST. THOMAS, ONTARIO N5R 4B7 CANADA
  12. Hello my international peeps! Since you guys don't get a click n' ship, we thought this would only be fair. Below are city, zipcode and country of those that shipped today. Hope this helps. Tokyo, Tokyo 169-0074 Japan london, London w13 0bh United Kingdom SYDNEY, NEW SOUTH WALES 1475 AUSTRALIA D-55118 MAINZ GERMANY North Vancouver, British Columbia V7M 1K5 Canada D-53809 Ruppichteroth Germany LLANSAMLET, SWANSEA SA7 9WS UNITED KINGDOM OTTERLY ST MARY, DEVON EX11 1BY UNITED KINGDOM Sydney, NSW 2023 Australia London, UK N16 6HR United Kingdom Orrell Park, Liverpool L9 3BD United Kingdom Montreal, Quebec H4B 1X6 Canada CHELTENHAM, VICTORIA 3192 AUSTRALIA WELLAND, ONT L3C 2S2 CANADA Delta, BC V4K 2Z3 Canada 5321 SK, Hedel Gelderland Netherlands
  13. Snow White

    Am back!

    Hello my BPAL peeps! :D I am back and ready to serve any needs you might have Send your Qs to answers at blackphoenixalchemylab dot com Stand by if you have in the past 48 hrs, will get back to you today. guys Nella P.S. Thank you for all the warm welcome backs.
  14. Snow White

    Funky email.

    Working on it Beth God, I missed you guys so much!!!!!!!!!! Hang in there Beth, will be there in no time. Your loyal ambassador, Nella
  15. Snow White

    Am still here...

    I was born on 4:20 pm in Yerevan, Armenia. So you are 'a freak-ass oriented pain in the ass' you say? Hmmm, sounds familiar I will miss the madness at the lab and Beth but most of all I'll miss my pain in the ass Virgo Ok got to go before I start balling... Nella
  16. Snow White

    Am still here...

    Hi you guys! Just wanted to let you know that I am still in town and around. I won't be leaving the country till June 17th - visiting my dad back home Since I've been in school for the past 6 years with no breaks I decided that I deserve a vacation and a long one so I won't be back till July 19th and will be back at the lab on the 26th. So while I am gone Beth or Brian will answer your emails or at least they will try. It's been very unreal since we lost our regular employee who filled your orders among other 100 things. And I've been helping out at the lab here and there but we are still few weeks behind So if my reply to your email is couple of days late, please know that is the reason. So practically Brian is the only one working full time right now till we hire someone else, which won't happen till we move to the store. And that is yet another reason why things have been hectic... I get about 100 "Where is my order?" emails a day and it takes time away from production to look it up and answer those emails. So if it's not too much to ask PLEASE try to be patient and understanding and avoid emailing if possible when I am gone unless it's an absolute necessity to do so Oh and another reason for some of the delay is because we ran out of O again (O it smells so good, doesn't it? However, we do have it now, so no worries. Ok now that that's out of the way, on with the fun stuff So far my favorite new scents are as follows: Desire, Queen of Sheba, Szepasszony, and Titiana. Beth is soo good at what she does, isn't she? Ok gang, am gonna crawl to bed now before I fall on my face Love you guys Nella
  17. Snow White

    How much does it cost to ship internationally?

    No, it's same as Western Europe. So $9 flat rate and follow the chart from then on. Thank you for bringing it up. Nella
  18. Snow White

    When inquiring about your order...

    If your full name is in your email already or the email you used for paypal is the one you are emailing me from then no need to include it twice. This is for people who use several email addresses and those who's names are not in their initial email. got to run - have emails to answer! where is my coffee?! Nella
  19. Snow White

    How much does it cost to ship internationally?

    That is correct.
  20. Girl, do you live in my head by any chance? I ditto that! Nella
  21. Yeap, the move is tomorrow - Yeah! So you know where I'll be I like that! A 48 hour rule or maybe a 24 hour one....muahahahahahaha Oh don't mention it jj_J Wait! Nevermind mention it mention it
  22. I understand it's just one more thing to do, but might be worth it in the long run if it reduces the number of individual emails asking about the status of orders so that maybe they'll be confined to those orders that may be genuinely lost or taking an exceptionally long time. Actually, believe it or not IT actually INCREASES the email flow. It's very strange, it backfired on us last time we did that. Another reason why that doesn't work is because of all the add ons, which delays everything... If you ordered in the first 2 weeks of May, you can email me if you'd like to know your status. Those that ordered after mid May, please wait few weeks before emailing or getting worried. Thank you and hope this helps somewhat. Nella
  23. Snow White

    How much does it cost to ship internationally?

    Yes they have... I'll talk to Beth about putting it up on the FAQ page on the site. Good suggestion. Thanks! Ok now I am in real need for : Nella
  24. Snow White

    Am still here...

    Yes, especially, if you are my boyfriend and I am introducing you to my parents Thank you for this comment and no, you guys are not driving me crazy, um, maybe very rarely, ok sometimes, ok half the time, um, ok maybe MOST of the time... I love this job, are you kidding!!! Lorajc, did you notice we were actually born on the same day! Twistygirl, I am gonna remind you about that when the time comes Ok gonna watch some tube now and go to bed Good night Nella
  25. Snow White

    How much does it cost to ship internationally?

    Yeap! That's what it means! You can email me still about it if something unusual...but it should be cut and dry if you follow the rates and the examples. >Very clear and very helpful >Shenorhagal em! Wow! girl, am impressed! Chardgi (your welcome). Nella
×