Price Adjustments

[kebechet]

I’ve been trying to find the least confusing way to explain the previously-floated topic of price increases. Understandably, this news causes a lot of stress for the community, so I want to lay it out as clearly as possible.
 

As in almost every aspect of all of our lives, business costs have gone up everywhere: the Lab’s utilities, insurance, lab equipment, electronics, labels, ink, glass… all of it. Due to the complications of global market conditions, rising raw material rates, and unilateral increases in production and manufacturing prices, the cost of staying in business continues to rise. We are trying to weather the storm while still striving to provide benefits and fair wages to our employees and keep our prices low for our customers. I’ll be frank: this included relocating across the country in an effort to keep operational costs down.

We find ourselves at a point where a modest adjustment in pricing is necessary if the company is to survive. Some ingredients have gotten so prohibitively expensive that we are taking heavy hits—while others have increased, but not quite so dramatically. Up until now, most of Black Phoenix’s oils have had similar pricing, despite the variations in component and manufacturing cost. The previous pricing model was part of our strategy for keeping things as streamlined and uncomplicated as possible—unfortunately, as we all know way too well, the strategies and plans that used to work have gotten completely shaken up (and apart) over the past few years.

We just can't streamline prices the way we used to. This means that there won't be consolidated pricing tiers. We are going in and pricing everything individually, based on how much each item costs to make. Given the scope of our catalog and the complexity of our products, this is a huge undertaking. We don't want to do this, and we've done our best to stave it off, but costs have been going up for years and we've exhausted all other options.

Over the past twenty-plus years, our commitment to providing the highest quality products and service to our clients has remained unwavering. We take great pride in the craftsmanship and artistry that goes into each and every one of our products, striving to provide you with an unparalleled olfactory (and community) experience. We are so deeply grateful for the love and support that has sustained us for so long.

In order to avoid pulling down the website indefinitely, we will be rolling out the price changes gradually starting around March 19th. We'll try to rip this particular band-aid off by getting everything updated as quickly as possible, but please know that prices adjustments may continue into April while we finish working on the math for each individual scent while leaving a time buffer in case there are additional tech delays. In the meantime, all oils are priced as-is on the website at any particular time. We know that the ambiguity may be frustrating, but we don't see any other way around it, and going forward, we may continue to adjust prices as necessary without additional notice. If you have any questions, please reach out to us at answers@blackphoenixalchemylab.com. We'll try to answer anything and everything to the best of our ability.

Thank you for your kindness, your understanding, and your compassion as we navigate these changes. You all have been an integral part of our life’s story, and we remain honored to be a part of yours.