ipb Report post Posted September 12, 2005 kennedy won't reply as she no longer works for the lab. Share this post Link to post
Galena Report post Posted September 14, 2005 Never worry about emailing us. That's what Sara's there for. =) We're always more than happy to rectify our mistakes, and we can't solve the problem if we don't know that it has occured. <{POST_SNAPBACK}> Share this post Link to post
VelvetSky Report post Posted September 14, 2005 Ahh. kennedy won't reply as she no longer works for the lab. <{POST_SNAPBACK}> Share this post Link to post
Galena Report post Posted September 25, 2005 should I have heard anything yet? Share this post Link to post
olympia301 Report post Posted September 25, 2005 Yes. E-mail them again. I have always had the best response from the Lab, and if you are not hearing from them, they probably had a good reason. Share this post Link to post
Morrighana Report post Posted September 25, 2005 The car accident is probably still slowing down emails...they've got to catch up on everything that was missed while Sara was recovering. Share this post Link to post
brownbear Report post Posted November 26, 2005 Just wanted to add that I had a little problem with an order that I just noticed and Sara took care of it right away. yay! Share this post Link to post
Brianne Report post Posted December 15, 2005 How long should I wait before re-emailing the lab? There was a problem with my Christmas order, so it's rather time sensitive (I paid for 7 imp packs but only got 5 because Paypal cut off the rest of my order - all of these are Christmas gifts) but didn't know if I should re email just yet or not since I haven't gotten a response yet. Share this post Link to post
Morrighana Report post Posted December 15, 2005 Are you sure it cut you off? Sometimes, Paypal appears to do that, but when you check in your history (i.e. rather than the confirmation email), the rest of your message is intact. That aside, how long ago did you email them? Share this post Link to post
Brianne Report post Posted December 16, 2005 Are you sure it cut you off? Sometimes, Paypal appears to do that, but when you check in your history (i.e. rather than the confirmation email), the rest of your message is intact. That aside, how long ago did you email them? Well the order did not include two whole imp packs, and the Paypal information did not include the last part of my order - ie the two imp packs. I emailed them just a few days ago. The only reason I'm worried is that because they are Christmas gifts I really gotta find out if they are going to try send out the missing imp packs in time, or if I need to start looking for replacement gifts @_@. Share this post Link to post
Scylla Report post Posted December 16, 2005 Are you sure it cut you off? Sometimes, Paypal appears to do that, but when you check in your history (i.e. rather than the confirmation email), the rest of your message is intact. That aside, how long ago did you email them? Well the order did not include two whole imp packs, and the Paypal information did not include the last part of my order - ie the two imp packs. I emailed them just a few days ago. The only reason I'm worried is that because they are Christmas gifts I really gotta find out if they are going to try send out the missing imp packs in time, or if I need to start looking for replacement gifts @_@. Did you e-mail them at answers@blackphoenixalchemylab.com? Because that's the one to use for customer service inquiries. Share this post Link to post
Brianne Report post Posted December 17, 2005 Yes I did I got a reply finally though and Sara said she got out the missing imp packs right away, yay!! Share this post Link to post
dyskra Report post Posted January 3, 2006 (edited) I e-mailed the lab, with the correct addy, about two weeks ago and haven't heard anything. How much longer should I give before e-mailing again? ETA: where the heck did my icon disappear to? Edited January 3, 2006 by Trish Share this post Link to post
dyskra Report post Posted January 4, 2006 I e-mailed the lab, with the correct addy, about two weeks ago and haven't heard anything. How much longer should I give before e-mailing again? ETA: where the heck did my icon disappear to? anyone? Share this post Link to post
clephan Report post Posted January 4, 2006 I e-mailed the lab, with the correct addy, about two weeks ago and haven't heard anything. How much longer should I give before e-mailing again? ETA: where the heck did my icon disappear to? anyone? Give us a chance, your post's only been up there a day While I'd normally say that two weeks probably means your email might have gone astray, there have been a few festivities over the last two weeks. In this instance I'd give it until the end of the week, just to make sure it's well out of any holiday backlog. As for your icon - not sure. Was it one from the forum gallery or one hosted elsewhere? Share this post Link to post
locuraelegantia Report post Posted January 9, 2006 hello! I'm pretty new to bpal. I made an order on Nov 17th, which arrived today. I got a 5ml of Samhain, and when I opened the box, I found Samhain all over the inside of it! Smells fantastic, but there's less than 1/4 left in the bottle. It looks like the cap wasn't screwed on right? should I just email customer service? has anyone ever had this problem before? Share this post Link to post
Mrs.Black Report post Posted January 9, 2006 Yes, just e-mail customer service -- they have always fixed every problem I've ever had, I'm sure they'll do the same for you. Share this post Link to post
locuraelegantia Report post Posted January 9, 2006 Yes, just e-mail customer service -- they have always fixed every problem I've ever had, I'm sure they'll do the same for you. cool, I just emailed them. I'm not sure why I was so nervous to do so! Share this post Link to post
shelldoo Report post Posted January 9, 2006 yes, i have had a leaky bottle. they are very good at making things right. Share this post Link to post
locuraelegantia Report post Posted January 9, 2006 I just want to say, I emailed, I took a shower, and when I got back, there was an email from Sara apologising and saying there would be a new bottle of Samhain in the mail by the end of the week. I have never in my life experienced such OUTSTANDING customer service. bravo! Share this post Link to post
shelldoo Report post Posted January 9, 2006 yay! the lab rocks and sara is great! Share this post Link to post
dyskra Report post Posted January 10, 2006 3 e-mails in 3 weeks and I haven't received any response. I've checked all my mail filters and no one else is having problems getting through. Is there any other way I can do this? I'm e-mailing one last time tonight before I just give up I guess. Share this post Link to post
quikslvr Report post Posted January 10, 2006 Which email address are you sending to? Share this post Link to post
dyskra Report post Posted January 10, 2006 Which email address are you sending to? answers@blackphoenixalchemylab.com I responded back to the last e-mail I got from them (few months ago) and got that address. Share this post Link to post
ering Report post Posted January 10, 2006 Which email address are you sending to? answers@blackphoenixalchemylab.com I responded back to the last e-mail I got from them (few months ago) and got that address. I emailed last week, when I hadn't gotten a response up 'til yesterday I emailed again, Sara emailed back almost right away, my first email (from my office) had been labled as spam. She had to dig it out. Maybe that happened to you? erin Share this post Link to post
