Silvertree Report post Posted January 23, 2020 Anyone reaching out with customer service requests this week, please note it may take us longer than usual to reply, as Lab staff are tending to a family emergency. If you'll keep directing requests to answers@blackphoenixalchemylab.com, we'll do our best to answer promptly. You will not receive a faster response via personal communication or social media messages; please consider that receiving these notifications at all hours can make it even tougher to set work aside during a difficult time. Many thanks from Team BPAL! Share this post Link to post Share on other sites